Catherine Calder

Director of Client Care


Overview

As Director of Client Care at Serjeants’ Inn, Catherine draws on nearly 30 years’ experience in private practice, in-house and at the Bar, as a solicitor and in management and client relationship roles.  She has worked in commercial, chancery, civil and public law. Clients quoted by Chambers UK note that she is “just worth her weight in gold.”

“Charming and clued-up”
Chambers & Partners

Catherine writes in Modern Law Magazine on the First Hundred Years initiative
Click here to see the article

Experience & Expertise

Catherine is recommended by both legal directories and is described by instructing solictors cited in the editorial as “seriously impressive and stunningly efficient”.

Attracted by the legal, political, ethical, human and social importance of Serjeants’ Inn Chambers’ cases, Catherine joined the Senior Management Team in July 2014. She works with Martin Dyke (Business Director) and Lee Johnson (Senior Clerk) on management and strategy issues.

As Director of Client Care, she also helps to tailor and perfect the service the set provides and works with instructing solicitors to support the lay client and build business together. Isabel Biggs and Daisy Tennant-Thomas complete the Client Care team, with Danielle Levene playing a key role too.

Catherine was previously at Radcliffe Chambers. Originally appointed in 1999, she was one of the first former solicitors to work at a barristers’ chambers. Catherine worked closely with others at Radcliffe to take the set to “the forefront of a minor revolution at the Bar that has seen the profession take on some of the trappings of modern customer-focused businesses (Chambers UK).

Earlier, Catherine trained and subsequently worked as a solicitor at Macfarlanes. She later moved to work for a client in the Saatchi Group, dealing with the campaign relating to the de-mutualisation of the Halifax Building Society and its subsequent merger with the Leeds Building Society to form Halifax plc. She also worked on the Amnesty International account, focusing in particular on its Refugee campaigns.

Publications

Appointments

Catherine is a member of the Executive Committee of the Legal Practice Management Association, a Champion of the First 100 Years project and a trustee of Spark 21 (the charity behind First 100 Years). She is also on the Editorial Board of Modern Law Magazine and is a member of the IBC.

reflections

 

It’s a privilege to be a trustee and Champion of First 100 Years. The support and friendship of other women at work has been invaluable throughout my career and, having first become involved in equality and diversity issues at university, it is a project I believe in deeply. We’re making 100 films of inspirational female lawyers to mark the centenary of the Sexual Discrimination (Removal) Act with an exhibition at the British Library. The ones we’ve filmed so far are fascinating.

And it’s a measure of Serjeants’ Inn that it is fully behind the project too. It isn’t just about sponsorship (although that’s vital: we can’t make the films without funding), it’s the fact that the individuals in the set  –  members and staff, men and women, seniors and juniors – find the time to turn up at events in force and to take an active interest.

“It may sound twee but it’s true – we’re a really tight team”

The challenge for the Bar now is how to modernise while retaining our independence, cachet and character. We absolutely have to develop and advance to meet the demands of a changing profession but that mustn’t mean just slowly turning into a corporate machine. It’s a difficult, delicate line.

I’m so lucky in my colleagues.  We’ve got talented people in every capacity at Serjeants’ Inn and – it may sound twee but it’s true – we’re a really tight team. I’m certain we provide a better service as a result.