We recognise that the hierarchical approach that the Bar traditionally took in its relationship with clients has to be a thing of the past. Our barristers pride themselves on their approachable, accessible approach and draw on modern systems and technologies to provide a cutting-edge service to clients: The Legal 500 notes that Serjeants’ Inn “adds value through personal warmth, and has a truly wonderful and deserved reputation, which stems from doing all the little things exceptionally well, as well as being able to handle all manner of larger tasks”.
Our set is led by our joint Heads of Chambers, Angus Moon QC and John Beggs QC. They provide vision and direction: under their tenure the set has seen significant expansion and progression which has been acknowledged in a series of awards.
We have modernised Chambers’ structure through the appointment of a multi-disciplinary senior management team; this combines three leaders who have different specialisms while working closely together to give the set a more efficient and client-focused approach. We have retained a Senior Clerk, Lee Johnson, who manages our traditional clerking functions but, in Martin Dyke and Catherine Calder, we also have a Business Director and a Director of Client Care. Martin and Catherine are both experienced solicitors who have each worked in management roles at the Bar for nearly 20 years.
The staff team as a whole is overseen by Martin. We have significantly strengthened the team, adding nine new staff, four in new roles, since October 2015 and generally recruiting at a more senior level. In addition to 12 clerks, we have a dedicated client service team of three, the only such team at the Bar.
We have made this investment because we want to ensure that our service is always as strong as our legal expertise and to enable us to build a much closer, more strategic relationship with our clients.
WHAT this means for clients
This structure and approach equips us to assess and finesse the service we provide, while releasing our barristers to concentrate on their individual clients and cases.
The Legal 500 comments that “solicitors are confident that this set provides a plethora of knowledge, skill and experience, as well as reassurance that your matter will be dealt with professionally and with a service that is of the highest standard”.
We would always be delighted to discuss the best way of working for you. Please contact our Director of Client Care, Catherine Calder, if this would assist.