Isabel Biggs

Head of Client Care and Engagement


Isabel Biggs

Back to Our People

Overview

Isabel leads Serjeants’ Inn’s client care and engagement function, working closely with the Chief Executive and Director of Clerking  to develop and deliver the set’s client strategy. She has a particular focus on understanding the needs of Chambers’ clients and ensuring that these inform the way in which the set develops its services. Her role encompasses client relationships and feedback, business development and engagement, events and training programmes, communications and Chambers’ wider profile. She also contributes to Chambers’ internal engagement and development, with a particular focus on communication, culture and bringing people together.

“She is a real driving force who has shifted the whole set up a gear.”

Chambers & Partners

In 2020 Isabel successfully completed the ILM Level 5 Diploma in Leadership and Management.

Experience & Expertise

Isabel joined Serjeants’ Inn in 2016 and has played a central role in the development of Chambers’ approach to client care and engagement.

She works across Chambers’ practice areas, developing relationships with existing and prospective clients and working with members and the clerking team to identify opportunities to strengthen the service Chambers provides. She leads on client feedback and consultation, using the insight gained to help shape Chambers’ client service and engagement strategy.

Isabel oversees Chambers’ programme of client events, conferences and training, working with members and clients to develop programmes which respond to emerging issues and developments across Chambers’ specialist practice areas.

She also leads Chambers’ external communications and profile, including its digital and social media presence, directories and awards submissions, and is involved in initiatives designed to strengthen communication and engagement across Chambers.

In 2020, Isabel completed the ILM Level 5 Diploma in Leadership and Management.

Before joining Serjeants’ Inn, Isabel worked in the marketing team at a leading Chancery set, where she supported its events, marketing and business development activity. Prior to her career at the Bar, she trained as a mezzo-soprano at the Guildhall School of Music & Drama.

Professional Memberships

Isabel is a full member of the Legal Practice Management Association and Institute of Barristers Clerks.

 Reflections

Coming together is the beginning. There is a real sense of common purpose at Serjeants’ Inn; barristers, clerks and staff work cohesively, valuing and supporting the work of their colleagues.

Keeping together is progress. I am very practical, I enjoy learning new things and the variety that comes from working in Chambers. When you are surrounded by people working long hours on highly sensitive cases it’s very satisfying to be able give them one less thing to worry about.

“There is a real sense of common purpose at Serjeants’ Inn.”

Working together is success. I really enjoy being part of the client care team, it plays to my perfectionist tendencies; being proactive in getting to know our clients and what we can do for them, and focusing on the detail which makes a difference.

 Recommendations

“Head of Client Care Engagement Isabel Biggs is bright, engaging, always well-informed and ever eager to help.”
Chambers and Partners

‘Isabel Biggs is incredibly professional, hard-working, diligent, charming, and a team player.’
The Legal 500

“Always helpful and proactive”
Chambers & Partners

“a key asset to the team, she is always available to assist and nothing is too much trouble”

The Legal 500

“Has proved excellent at bringing people together for networking purposes and giving Serjeants’ Inn an exceptional social media presence.”
Chambers & Partners

“She is a real driving force who has shifted the whole set up a gear.”
Chambers & Partners